FAQ
Product Information
What is included in each bundle?
Each bundle includes the camera unit and a structured set of components. Higher-tier configurations include additional mounting elements, extended power support, and expanded accessories. You can find the full list of components in the “Includes” section on each product page.
Does every configuration include the camera?
Yes, all bundles include the main camera unit as the core component.
What type of stabilization system is used?
The device features a 3-axis stabilization system designed to maintain balanced movement across multiple directions.
Does the camera support external storage?
Yes, the device supports microSD cards for content storage.
Is the camera portable?
Yes, the compact design allows convenient use in various environments and daily scenarios.
Can the device be mounted on a tripod?
Selected bundles include a handle with a 1/4" mounting thread compatible with standard tripod systems.
What materials are used in the construction?
The body is made of impact-resistant plastic, the lens uses optical glass, and mounting components are constructed from aluminum alloy.
Shipping & Delivery
What are the processing times?
Orders are processed within 1–3 business days after confirmation.
What is the estimated delivery time?
Delivery typically takes 1–5 business days depending on the destination country.
Do you provide tracking information?
Yes, once the order is shipped, a tracking number is sent via email.
Is international shipping available?
Yes, we ship to multiple countries. Availability is confirmed during checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on destination and selected shipping method.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided the product is unused and returned in its original condition.
How do I request a return?
Please contact our support team via email with your order number and reason for return. Instructions will be provided by our team.
How long does the return process take?
Return processing typically takes 5–10 business days after the item is received and inspected.
Payment & Security
What payment methods are accepted?
We accept major credit and debit cards, as well as secure online payment providers available at checkout.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure payment gateways.
Company Information
Who is Creatixio?
Creatixio is a modern brand focused on structured creative systems designed for portability and flexibility.
Where are you located?
Our operations are managed through international fulfillment partners to ensure efficient global distribution.
How can I contact your team?
You can reach our support team at creaaatiiixioo@outlook.com. We respond within 24–48 hours.